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01 //Training course

Salesforce

Track
Enterprise Technologies
Duration
45 Days

02 //Why this course

Why this course.

Salesforce is proposed as a 45-day, project-led CRM and cloud-platform program covering CRM fundamentals, Salesforce platform architecture, data modeling, security, automation, Flow, Apex, Lightning Web Components, integrations, testing, deployment and practical administration/development workflows.

Because Salesforce supports multiple professional paths, the recommended 45-day architecture should deliberately combine an administrator foundation with developer-oriented skills. Learners first understand objects, relationships, permissions and declarative automation, then progress into Flow, Apex, SOQL/SOSL, Lightning Web Components, APIs and deployment.

The course should be positioned around a complete CRM solution lifecycle: understand the business process → model data → configure security → automate → develop custom functionality → integrate → test → deploy → document.

03 //Curriculum

Course phases.

04 //Technology stack

The tools you'll work with.

  1. CRM platform

    Core CRM and application platform

    • Salesforce Platform

  2. Administration

    Org configuration and management

    • Salesforce Setup / configuration tools

  3. Data model

    Business data architecture

    • Objects, fields, relationships

  4. Automation

    Declarative workflow automation

    • Flow Builder

  5. Programming

    Custom server-side logic

    • Apex

  6. Query

    Data retrieval and search

    • SOQL + SOSL

  7. Frontend

    Custom Salesforce UI

    • Lightning Web Components

  8. Integration

    External system connectivity

    • REST/SOAP APIs + Apex callouts

  9. Testing

    Quality validation

    • Apex tests + functional/UAT concepts

  10. Source control

    Source-driven development

    • Git + Salesforce DX/CLI concepts

  11. Deployment

    Environment promotion

    • Metadata/source deployment workflows

  12. Monitoring

    Troubleshooting and operations

    • Debug logs / platform monitoring concepts

05 //Projects and practice

Learning by doing.

  1. 01

    Lead Management CRM

    Objects, records, views and basic CRM workflows

  2. 02

    Sales Pipeline Model

    Relationships, validation, data quality and reports

  3. 03

    Role-Based CRM Access

    Users, permissions, sharing and access controls

  4. 04

    Lead-to-Opportunity Workflow

    Flow, decisions, assignments and notifications

  5. 05

    Custom Business Rules

    Apex classes, SOQL, triggers and bulkification

  6. 06

    Sales Dashboard Component

    LWC, data access, events and UI

  7. 07

    External Data Sync

    REST/SOAP concepts, callouts and error handling

  8. 08

    Release Workflow

    Git/source concepts, tests and deployment

  9. 09

    End-to-End Salesforce CRM

    Data + security + automation + Apex + LWC + integration

06 //Capstone

Capstone options.

  • 01

    Sales CRM Transformation

    Leads, opportunities, accounts, contacts, pipeline automation, dashboards, security and custom UI.

  • 02

    Service Management Platform

    Cases, queues, service workflows, escalation automation, permissions and agent experience.

  • 03

    Recruitment CRM

    Candidates, employers, applications, stages, automated notifications, reports and custom components.

  • 04

    Education CRM

    Students, programs, enquiries, admissions, workflows, dashboards and role-based access.

  • 05

    Customer Onboarding Platform

    Customer records, verification workflow, approvals, automation, integration and reporting.

07 //Assessment

How progress is checked.

  • Daily Salesforce configuration exercises.
  • Weekly data-modeling and automation tasks.
  • Flow Builder practical assessments.
  • SOQL/SOSL and Apex coding assignments.
  • LWC component implementation tasks.
  • Security/access review exercises.
  • API integration exercises.
  • Apex testing and debugging checkpoints.
  • Deployment/release assessment.
  • Final capstone architecture, implementation, testing and presentation review.

08 //Learning journey

From foundation to capability.

How learning builds through a course. It describes the approach, not a promised outcome.

Foundation to capability

How learning builds

  1. Stage 01

    Foundation

    The core concepts, vocabulary and tools the rest of the course builds on.

  2. Stage 02

    Practice

    Guided exercises that turn concepts into working skills.

  3. Stage 03

    Application

    Applying those skills to realistic problems and project work.

  4. Stage 04

    Capability

    Using what you've learned with growing independence and judgement.

09 //Questions

Frequently asked questions.

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